Refund Policy
TEPA Refund Policy Details
(1) All payments are subject to the conditions of our refund policy on the date payment is received.
(2) If a student chooses to withdraw for any reason prior to the program start date, TEPA must be notified in writing.
(3) Certain portions of the program fees are refundable depending on the date of the written cancellation request. Refunds will be calculated according to the date in which TEPA receives this notification.
(4) If for some reason TEPA is not able to grant acceptance into the program, everything is refundable.
(5) We may, at any time, modify these Terms and Conditions, with or without notice. Any such modification will be effective immediately upon public posting.
Terra reserves the right to make changes, cancellations, postponements or substitutions as a result of changing conditions, safety considerations, the interests of the group, or emergency situations.
- In the event Terra decides not to operate a program for force majeure or safety considerations, Terra reserves the right to substitute such program with another program option of the same program theme.
- In the case of COVID or similar force majeure events, should safe program delivery be possible with social distancing measures only, TEPA may need to add a ‘social distancing’ or COVID-19 testing surcharge to cover additional costs associated with changes to program elements such as dorming, transportation or service projects. The surcharge would be in addition to the tuition of the program and apply to all currently registered and future students. If enacted, the established surcharge must be received in full 30 days prior to the program start date. Alternatively, in order to avoid such a surcharge, TEPA may reduce program duration to cover extra costs. In such an instance, TEPA would liaise with families before enacting any surcharge/program duration deduction with the objective of identifying the most suitable solution for all.
- Once on a program, if a Student chooses to leave the TEPA Program, there will be no refund of the program fee. If the Student leaves the TEPA Program prior to the end date due to parental request, personal reasons, behavioral issues, or mental health challenges, he/she will not be permitted to rejoin the program and will not receive a refund. The Student’s removal is final.
- Students must treat their surroundings and materials with care. The Participant agrees to reimburse Terra for any property of TEPA Program Staff or lodging facilities that is damaged, lost, or destroyed as a result of the Student’s actions.
**Exceptions CANNOT be granted to this refund policy. Travel insurance is recommended to help provide protection for your investment beyond our cancellation policy.
Force Majeure: Program cancellation, postponements, or changes that occur due to an unexpected or uncontrollable event may be subject to Force Majeure. Such instances could be, but not limited to: acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion, or any law or any action taken by a government or public authority. If Force Majeure is enacted, Terra will aim to move the student to another program, if possible. If no alternative program is available, the family will be granted credit for a future program. This credit will be transferable to any other eligible sibling or friend. Where families demand a refund in spite of these circumstances, we will provide partial cash refunds only should our overall situation allow us to do so. The payout ratio will depend on the scale of the Force Majeure.
Policy Quick Links:
San Diego, CA 92108